Perhaps you’ve tried the latest on-demand food delivery service in Nashville – UberEATS! It’s advertised essentially as the Uber for your food – however the Uber drivers that are delivering your food are NOT pleased with being tasked to have your dinner and drinks as their passenger. When you order, you pay a booking fee of $4.99, and then you usually pay an additional surge fee if the area is busy, and of course that’s in addition to the cost of your food(Including any ‘togo’ surcharge or mandatory tip from the restaurant) – so it’s not a cheap option for the customer – however it’s the drivers that seem to be the most upset. Here’s what the drivers are saying about the program – AND Nashville customers.
#1 – Tipping is NOT expected or required
No tips, per UberEATS FAQ, however the drivers are certainly expecting tips, and most are even making customers meet them at the curb as ‘punishment’ for the expectation of not being tipped. Cedric Burns posts below about how he is pissed off because customers are following the Uber policy that tips are not expected. Jennifer Love goes as far as to say that customers are too lazy to get out and then not tip, so she refuses to even accept an UberEATS order, calling the customers “cheapos”.
What’s Uber’s official policy? “Tips aren’t included and they aren’t expected or required. You can always rate your experience after you order.“
#2 – Uber will bring the food to your door – do NOT let your driver con you into curbside service.
You are paying a delivery fee, in addition to a possible surge fee, to have that food brought to your doorstep or up to your office (not left in the lobby or meet you at the street) – However many UberEats drivers tell the customer otherwise, and make them meet in the lobby or IN THE STREET, which is against the UberEats policy. You are paying for the service, you should receive it. Here’s a recent conversation from an UberEATS driver, Dwight Stambaugh Jr., who delivered to the ICON building in the Gulch. Despite the policy of delivering to your door, multiple drivers such as Theresa Thigpen stated that the customer was supposed to meet the driver in the lobby or curbside. Tony Partida went as far as to characterize these customers as so privileged that you have to “bring it to their apartment, feed it to them, then clean up after”.
Jeff Clayton reinforced the incorrect information saying that if they don’t meet him at the curb within 5 minutes, it goes to the trash, customer pays a ‘noshow’ fee, and he goes about his day – which is the exact opposite of the official policy, which is a 10 minute wait AT THE DOOR, not the curb:
Here’s the what the UberEATS FAQ says about delivering to your door: “Your courier will bring your order right to your door.“
Here is the driver/courier’s manual on how to properly complete an UberEATS delivery, including the 10 minute waiting time:
So, it’s a game of roulette for UberEATS Nashville – will you get one of the couriers above, or one that properly delivers your food? You might think that it would just be easier to order a regular Uber to take you to a drive-thru and avoid the possible headaches above, right? You’d be in even worse luck in Nashville. Despite the driver getting paid for the time they wait in a drive-thru and other places, most drives refuse to stop for fast food in Nashville, or will end the trip and require you to get a new driver for your trip home – or even tell you that you have to buy them food, too, in order for them to stop. Sounds unbelievable, doesn’t it? Here’s what the Nashville Uber Drivers say about taking you to a drive-thru:
Jewell Blackman refuses it, even with a tip:
Abe Nabel tells them they have to buy him food, in order to wait in a drive-thru:
Cilla French will do it if she gets free food:
This isn’t a new trend, In January we reported on Nashville ride-share drivers that were also refusing to stop for customers who wanted to get food, telling them to go home and download a delivery app, instead.