Tag Archive: Customer Service

Frisky Frog’s Nashville: Assumes Gay Customer’s Gender, Causes Bathroom Blunder

In mid-May, a customer reported on social media they were followed into a restroom by an employee at Frisky Frog’s Nashville, located on Demonbreun St, because they had a hat on backwards, and the bartender was unable to confirm the…
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Postmates: Courier Schedules Going Away

Previously we told you about some of the shakeups and controversy happening over at deliver-anything-to-your-doorstep ‘Postmates’, and their couriers, which many of us here in East Nashville have learned to rely on religiously, to snag anything from groceries, to dinner,…
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Postmates Behind The Scenes Vol II: Remote Order/Call Support Uncensored 2nd Edition

UPDATED NEWS: Courier Schedules Going Away, too! Previously we introduced you to “Postmates: Remote Order Support – Behind The Scenes” and now it’s time for an update to the original article, a ‘2nd Edition’, or sorts. Since our original post…
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UPDATED-REVERSED!: Postmates – New Policy: Call the Customer on EVERY Substitution, ignore in-app choices

UPDATED: Just a few moments ago, we received feedback that Postmates is now reversing this new policy, which was only hours old – in part to the attention we brought to it. Our Post had over 5,000 shares across social…
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Postmates: Remote Order Support – Behind The Scenes

This story isn’t ‘directly’ related to East Nashville – but rather for the Postmates that work in East Nashville. We came across this information from another tipster who still works within the Postmates infrastructure, and wanted to shed some light…
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